Urban Green ~ Global Clean

Adding productss to your shopping cart is as easy as a click.  Search for products using our search field or by the navigational links at the top and left hand side of the page.   When you find a product you like, type in the quantity you want along with any additional options or attributes you are interested in. Then click the "Add to Cart" button.  You can continue to shop and all items will be kept in a virtual shopping cart until you are ready for checkout.

Orders can be placed via our secure website 7 days a week, 24 hours a day.  We offer a very secure, quick and easy way of submitting your order to us. When you have filled your shopping cart with all of your items that you wish to purchase, click on the View Cart link in the upper right hand corner. Verify that the items, quantities and any personalization that you see in your shopping cart are correct and what you would like to purchase. Then press the Checkout button. Follow the steps throughout the checkout process.  When you click the final "Submit Order" button please click it only once.   As soon as you have clicked that button, the order is transmitted to us and changes to your order may or may not be possible so please verify all information in your order is correct at the final checkout page.   When you have completed your order and submitted payment securely through our website, an Order Confirmation # will be displayed on the screen. An e-mail will also be automaticallly sent to your e-mail address confirming your order.  

Our website uses the highest levels of security to guarantees a safe and secure transaction. If you are still uncomfortable ordering online, you may contact us by phone from 10am to 7pm Central Time, Monday through Friday.

Calculating shipping is very simple. Add all the items you want to your shopping cart.  When you are at the shopping cart page, you will see an area below the cart contents where you can calculate the shipping cost.  Type in the zip code where your order will be shipping to, then click "Estimate Shipping".   You will then be given a list of shipping options for Ground, 3rd Day, 2nd Day and Overnight shipping.   This is a real time shipping estimate provided by UPS and will reflect the amount charged upon checkout.   If you receive a shipping quote that you believe is not correct, please email us.  Occasionally we find products that have incorrect weights causing inflated shipping costs. 

Due to their reliability, tracking capabilities and quality of service, our primary shipping carrier is UPS.  Upon checkout, you may choose from UPS Ground, 3 Day Select, 2nd Day Air, and Next Day Air Saver and Next Day Air delivery.  We will occasionally use USPS Priority Mail or FedEx for ground deliveries if it is deemed more efficient.  We ship and deliver on Monday-Friday, excluding holidays.  For urgent needs, we may be able to deliver on a Saturday for an additional charge.  Please include a physical address when you place your order as we cannot ship to PO boxes.

Most of our items usually ship out within 3-5 business days unless it is a personalized/custom product, or if it is listed on backorder.  Those items should have lead times specified in the product description.   If the item is out of stock or may need additional time, we will do our best to notify you. Per your request we can partial ship your order if parts of it are on backorder or have longer lead times, but additional shipping costs may apply.   We have many regional warehouses each carrying a portion of our product line.   If you have multiple items on your order they may ship out of different warehouses, resulting in your order being fulfilled in more than one shipment.   If you are in a time crunch and need your item in a specific timeframe, please email us to verify the delivery timeframe and see if a rush order may be necessary. 

For a good estimate of how long an order will take before it arrives to you, please add the availability time of the product to the shipping method you have chosen.  For instance, if you are looking at an in-stock/non-personalized item that ships within 1-3 business days and you choose UPS 2 day air delivery, your items should arrive in about 3-5 business days.  Remember, weekends and holidays do not count as business days. 

Absolutely!  Our Canadian customers can order online anytime.  Please note that all prices are in $USD.  Your credit card company will do the currency conversion for you based upon current rates.   Duty, taxes or tariff charges may be applicable to our Canadian customers depending on your local tax laws. We are not responsible for any duties, taxes, tariffs, or customs delays that may affect your order so please order with enough time for delivery. Duties and taxes are mandated and determined by your local government, not by The Green District. Consult your local government agency if you have any questions.

At this time, The Green District only offers shipping within the US and Canada.

We will only accept responsibility for your package up until its point of delivery within the US. You may use a freight forwarder at your own risk of damage or loss. We cannot be responsible for damage, loss, or theft a freight forwarded package after it has been delivered to the US point of delivery.

Thegreendistrict.com takes every precaution to protect its customers' information. When you submit sensitive information via our website, your information is protected both online and offline. When our order form asks you to enter sensitive information (such as your name, address, credit card number), that information is encrypted and is protected with the best security encryption software currently available in the industry - Secure Sockets Layer protocol (SSL) with an encryption key length of 128 bits (the highest level of security commercially available).  If you have any questions or concerns about Thegreendistrict.com's security practices, you can contact us via e-mail.

We accept Mastercard, Visa, Discover, and American Express.

All orders by check or money order will be processed upon clearance of the check. Please allow at least ten business days from receipt of payment before processing of your order will begin. If your order is urgently needed, credit card payment should be used for the fastest processing. There will be a $20.00 returned check fee for any checks that do not clear.

Sales tax will only be assessed for orders that are shipped within the state of California in accordance with state law.  All other states and countries are tax-exempt.

To track an order, please log into your online account and go to your order history.   Find the order you are looking to track and click for details.  If your order is listed as "processed", it has been sent to our warehouse and shipment has been processed.   If available, a UPS tracking number will be posted in the comments of your order.   If your need by date is approaching and your tracking number is not displayed, it may be taking awhile for our fulfillment server to receive the tracking information.  In that case, please email us and we can manually look it up for you.

We try our best to get your orders out to you as quickly as possible.  If your need by date is approaching and your package has not arrived yet, please email us for a status update. Please include your order #, name, and telephone number in your email.  Please keep in mind the processing time (usually 2-3 days for non-personalized/in stock items) plus the shipment time (anywhere from 1-5 days depending on the ship to location and the shipment method) will reflect the total lead time before your order arrives.   

If you find that you need to change or cancel an order, please contact usASAP.  We will make every effort to accomodate that request however many times we process and ship orders so quickly (some items can ship the same day) that it is not possible to cancel or amend your order. In that case, you will have to return your order to us following our return policy and procedure.  It is in our customers' interest that we process the orders and ship as quickly as possible. Please contact us via e-mail to make such requests.

At The Green District, we stand by the quality of our work. To keep our customers satisfied, returns are a simple and easy process.

If after receiving your order you are not satisfied with the product, simply email us or log into your account to request a return authorization within 15 days and return the item for a refund, replacement or exchange less shipping charges.  All personalized and custom designed products are non-returnable or refundable.

We will accept authorized returns as long as the items are unused and in the original packaging.   Returned merchandise must be received within 15 days from when the return authorization was given. Returns received without authorization or that are received more than 15 days after the return authorization date will be subject to a 25% restocking fee.  Absolutely no refunds or exchanges will be given after 30 days of receipt of goods.  Please be advised that shipping charges, special orders, food items, personalized items, and perishable products (chocolates, almonds, etc.) are non-refundable. A credit will be issued to the credit card that was used for the value of the merchandise less original shipping charges. We DO NOT disburse Cash Refunds. Customers will be responsible for any freight charges associated with the original order as well as the return shipping. For your own protection, please use a reputable shipping service such as UPS or FEDEX so that the items can be tracked. Also, please be sure to have the items insured against damage. We cannot issue refunds for items that arrive to us damaged. Custom and personalized orders are non-refundable.  

Damages/Shortages- All claims for shortages or damaged items must be made within 7 days of receipt of goods.   While we will happily cover replacement of the item(s) via the same shipping method as the original order, we are not responsible for covering expedited shipping costs for the replacements if your original order falls within 10 business days of your event date or if the replacement request comes more than a week after you have received your merchandise.

Please contact us via e-mail for questions regarding exchanges or to receive an RMA # authorization. An additional shipping fee will apply for all exchanges plus any restocking fees for the returned product if applicable. Absolutely no refunds or exchanges will be given after 30 days of receipt of goods.

Returns are processed within 10-15 days from when we receive your authorized return and should then be posted to your account according to your institutions policies.

If an item is listed as being backordered or out of stock, you can still preorder it online to reserve your stock.   All backorders are filled on a first come first serve basis so we recommend orders be placed as soon as possible to ensure your order is filled immediately upon receipt of the merchandise.  Place an order for the item as you normally would. Once we have the item in stock, we will ship the goods out to you. If there is a further delay, we will try to contact you to let you know.

If you are having problems checking out, please contact us via e-mail and we will try to assist you with the transaction. We may need to call you to take your order over the phone if you are still experiencing problems.

Always check to see whether you are already logged in as our system will not allow you to log in again.   If you are logged in, you will see a link in the upper right hand corner that reads "log out".  If you are not logged in, the link will read "log in".   If you continue to have trouble logging into your account, please email us and we will assist you.  

If you received an error message during your transaction, don't panic. Just e-mail us and we will take care of it for you.  If you received an error while submitting your order, do not try to submit it again.  Contact us to verify whether the order went through before attempting to submit it again so that a duplicate order is not processed

At times we offer special discounts for new or our regular customers via emails, newsletters or other websites to reward them for their continuing business.  Such discounts come in the form of a coupon code that can be redeemed at checkout. 

Towards the end of your checkout process their will be an optional place for you to enter a coupon code. Simply enter your coupon code and click "Redeem". If it is a valid coupon code, the discount will be applied to your order total before you complete the order.

You may have an invalid coupon code, or it may have expired. Please contact us via e-mail if you have further questions.

At this time The Green District does not have a print catalog. New products are being added to our collection on a weekly basis so it would be impossible to maintain a catalog that is current with all of the newest gifts that we carry. As print catalogs can be very expensive to make, we have instead opted the pass the savings along to our customers by way of lower priced products. All of our products are available online 24 hours a day for your browsing pleasure. If there is a specific item you are shopping for, please contact one of our eco specialists to help you find the perfect gift.

The Green District is now offering advertising in the form of text link ads.   Links can be placed on our homepage, the product pages, or as a sitewide link.   Text Ads are a low cost way to get your site in front of thousands of people and to boost traffic to your sites.   Click here for more information on our Green District Advertising program.

The Green District offers a free link exchange program, or for those interested in more prominant placement, consider our wedding text link advertising program .